Claims
In the event of a Claim you must make a Claim within 30 days upon completion of your Journey to which the Claim applies.
The advice line can be called to advise you of the main definitions and cover provided by the policy. This is a recorded message and therefore will not be able to pre approve any claims. 0800 3777762 from the UK +44 (0)1794 526378.
You must complete a claim form, this can be down loaded from the website or by contacting the Claims Settlement Agencies Limited and send it along with the other documents to:
Claims Settlement Agencies Limited
P.O. Box 189
Benfleet
SS7 9BP
Tel. +44 (0) 870 894 0004 or
+44 (0) 208 256 6060
Fax. +44 (0) 870 890 3879 or
+44 (0) 208 256 6062
E-mail. Claims1@pticlaims.com
We recommend that you keep copies of all claims receipts for your records.
You can only make one Claim for each Delay
You must provide: proof they are an Insured Person, which includes, but is not limited to:
- name
- address
- Policy number
- proof of Claim, which includes:
- copies of original travel documentation as applicable to the Journey;
- evidence of the new travel costs if Alternative Re-Ticketing is included within the Claim;
- separate receipts for Additional Travel, Overnight Accommodation, Excess Car Parking, Alternative Re-Ticketing and Subsistence Allowance;
- and applicable written evidence of the Terrorist Event or Threat Thereof from the carrier or travel operator to which the Delay applicable to the Claim applies and confirms the date, time, length and reason for the Delay.
CLAIMS CHARTER
How the Claims Service deal with your claim:
- They will aim to assess your claim within 5 working days of receiving your completed claim form.
- They may require you to provide further information, in which case your response will be assessed within 5 working days.
- They may appoint a loss adjuster to discuss your claim in person.
- They will settle all valid claims by sterling cheque.